سياسة الاستبدال والاسترجاع

Return and exchange policy in cases of exchange or return: Contact us via WhatsApp number (00966581041321). The exchange period is 7 days from the date of receipt of the order. The return period is 3 days from the date of receipt of the order. Exchange: Contact us via WhatsApp within 7 days from the date of receipt of the order, provided that the product is in its original condition and a video or photo is attached showing the condition of the product (the outer packaging has not been opened and the product has not been used). The customer bears the shipping cost of 55 riyals. Return: Contact us via WhatsApp within 3 days from the date of receipt of the order, provided that the product is in its original condition and a video or photo is attached showing the condition of the product (the outer packaging has not been opened and the product has not been used). The customer bears the shipping cost of 45 riyals, which will be deducted from the refunded amount. If an error occurs from the store, such as receiving a different product than ordered, a defective product, or breakage, the customer will be compensated and their issue resolved as quickly as possible, provided that: - Contact us via WhatsApp within 7 days from the date of receipt of the order. - Provide us with a clear video and photo of the defective product to be uploaded to the store management for approval of compensation. The store has the right to cancel the order and refund the full amount paid by the customer if the product is unavailable or if there is a technical issue. If the customer wishes to return products for any reason (and the outer packaging has been opened), the return request will be rejected because the product was not in its original condition. This is the policy followed by the (H.A.M) store. And in order for (H.A.M) to ensure customer satisfaction and provide a complete shopping experience, the return of the product will be reviewed and approved by the relevant department, with a deduction of 25% from the total order. The product return process by the shipping company takes from 3 to 8 days. The refund process takes from 7 to 14 days. If you have any other inquiries, you can contact us via the customer service WhatsApp number: 00966535077500. Our goal is your satisfaction, and our aim is to serve you.